Mindful Moments receives a high volume of support requests and inquiries daily. To manage these effectively, the company leverages Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies, significantly reducing the response time.
With Deskhero's kanban board, Mindful Moments visualizes their support workflow and tracks the progress of each ticket. The AI capabilities assist in automatically updating the status of these tickets, ensuring that no inquiry is overlooked.
The AI-powered comprehensive search bar allows Mindful Moments' support team to quickly find relevant information. Whether it's a specific ticket, a knowledge base article, or a detail within an uploaded file, the advanced search function provides accurate results in seconds.
Deskhero's AI also enhances Mindful Moments' knowledge base by generating articles from Word, PowerPoint, PDF files, and even scraping data from the company's website. This feature ensures that the knowledge base is always up-to-date with the latest information and resources.
Finally, Mindful Moments uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to leverage the benefits of Deskhero's AI capabilities without disrupting their current operations.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies based on previous tickets, knowledge base articles, and other resources. This feature significantly reduces the time needed to draft responses, enhancing the overall efficiency of the support team.
Can Deskhero's AI update the status of tickets on the kanban board?
Yes, Deskhero's AI can automatically update the status of tickets on the kanban board. This feature ensures that no inquiry is overlooked and that the support workflow is effectively managed.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature keeps the knowledge base updated with the latest information and resources.
* This article provides an example of how a fictive company in the Counseling services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.