Pixel Perfect Agency receives a high volume of customer inquiries daily, ranging from campaign performance to service packages and billing procedures. Managing these inquiries was becoming increasingly challenging until they implemented Deskhero. The platform's ticket management system allowed them to effectively organize and respond to customer tickets, improving response times and customer satisfaction.
Deskhero's advanced AI capabilities played a crucial role in enhancing the efficiency of the agency's support services. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, the AI was able to generate suggested replies. This significantly reduced the time spent by support staff on each ticket, boosting their productivity.
Deskhero's knowledge base feature was key in providing self-service options to clients. The AI used the information from uploaded files and scraped website data to create comprehensive knowledge base articles. This reduced the number of basic inquiries, enabling the support team to focus on more complex issues.
The custom email domains feature of Deskhero added a professional touch to the agency's communication, while user groups helped in delegating specific tasks to the relevant team members. The kanban board provided a clear overview of the status of each ticket, improving the overall workflow.
In summary, Deskhero's advanced AI capabilities have optimized the way Pixel Perfect Agency handles customer support, making it more efficient and effective.
How has Deskhero improved the response time to customer queries at Pixel Perfect Agency?
Deskhero's AI capabilities generate suggested replies based on the context of the inquiry, reducing the time spent by support staff on each ticket.
How does Deskhero help in providing self-service options to clients?
Deskhero's AI uses the information from uploaded files and scraped website data to create comprehensive knowledge base articles, providing self-service options to clients.
How does Deskhero enhance the workflow of the customer support team at Pixel Perfect Agency?
Deskhero's user groups and kanban board features help in delegating specific tasks to the relevant team members and provide a clear overview of the status of each ticket, improving the overall workflow.
* This article provides an example of how a fictive company in the Creative Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.