Innovative Designs Inc. deals with a diverse range of customer inquiries, from project updates to design consultations and billing issues. The company needed a robust system to manage these inquiries, and Deskhero proved to be the perfect solution. Its ticket management system enabled the company to efficiently handle customer tickets, enhancing response times and customer satisfaction.
Deskhero's advanced AI capabilities were a game-changer for the company. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, the AI could generate suggested replies. This significantly reduced the time taken by the support staff to respond to each ticket, increasing their productivity.
The knowledge base feature of Deskhero was instrumental in creating self-help resources for customers. The AI used the information from uploaded files and scraped website data to generate comprehensive knowledge base articles. This resulted in a decrease in the number of basic inquiries, allowing the support team to concentrate on more complex issues.
The custom fields feature of Deskhero allowed the company to tailor the platform to their specific needs, while the comprehensive search bar made it easy to find relevant information quickly. The kanban board gave a clear overview of the status of each ticket, improving the overall workflow.
In conclusion, Deskhero's AI capabilities have revolutionized the way Innovative Designs Inc. manages customer support, making it more streamlined and efficient.
How has Deskhero increased the productivity of the support staff at Innovative Designs Inc.?
Deskhero's AI capabilities generate suggested replies based on the context of the inquiry, significantly reducing the time taken by the support staff to respond to each ticket.
How does Deskhero help in creating self-help resources for customers?
Deskhero's AI uses the information from uploaded files and scraped website data to generate comprehensive knowledge base articles, creating self-help resources for customers.
How does Deskhero improve the overall workflow of the customer support team?
Deskhero's kanban board feature gives a clear overview of the status of each ticket, improving the overall workflow of the customer support team.
* This article provides an example of how a fictive company in the Creative Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.