CardGuard Processing Services, a leading credit card processing company, was facing challenges in managing the increasing volume of customer support tickets. They needed a solution that could not only handle the ticket management but also improve the efficiency of their customer support team.
With Deskhero, CardGuard was able to structure their data lists, manage tickets effectively, and create a comprehensive knowledge base. The custom fields and email domains allowed them to personalize their customer interactions, while user groups helped in efficient team management.
The advanced AI capabilities of Deskhero proved to be a game-changer for CardGuard. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
Moreover, the AI-enhanced search results helped the customer support team to quickly find relevant information, improving the accuracy of their responses. The REST API provided seamless integration with their existing systems, further enhancing the overall efficiency.
CardGuard Processing Services experienced a significant improvement in their customer support operations after implementing Deskhero. The advanced AI capabilities not only improved the response times but also increased the accuracy of the responses, leading to higher customer satisfaction.
How did Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities used OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How did Deskhero enhance the accuracy of customer support responses?
Deskhero's AI-enhanced search results helped the customer support team to quickly find relevant information, improving the accuracy of their responses.
How did Deskhero integrate with CardGuard's existing systems?
Deskhero's REST API provided seamless integration with CardGuard's existing systems, allowing them to efficiently manage their customer support operations.
* This article provides an example of how a fictive company in the Credit Card Processing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.