QuickSwipe Financial Services, a prominent credit card processing company, was struggling with the management of their growing volume of customer support tickets. They needed a solution that could streamline their operations and improve the efficiency of their customer support team.
Deskhero provided QuickSwipe with a comprehensive platform for managing their customer support tickets, structuring their data lists, and building a detailed knowledge base. The custom fields and email domains offered personalized customer interactions, while user groups ensured efficient team management.
QuickSwipe found Deskhero's advanced AI capabilities particularly beneficial. The AI utilized OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to identify relevant content. This content was then processed by OpenAI's ChatGPT to generate suggested replies, significantly reducing response times and improving the accuracy of responses.
The AI-enhanced search results enabled the customer support team to quickly find relevant information, leading to more accurate responses. The REST API also allowed for seamless integration with QuickSwipe's existing systems, further enhancing their customer support operations.
By implementing Deskhero, QuickSwipe Financial Services was able to streamline their customer support operations significantly. The platform's advanced AI capabilities not only improved response times and accuracy but also led to higher customer satisfaction.
How did Deskhero's AI capabilities improve response times at QuickSwipe Financial Services?
Deskhero's AI capabilities used OpenAI Embeddings to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How did Deskhero enhance the accuracy of customer support responses at QuickSwipe Financial Services?
Deskhero's AI-enhanced search results helped the customer support team to quickly find relevant information, improving the accuracy of their responses.
How did Deskhero integrate with QuickSwipe's existing systems?
Deskhero's REST API provided seamless integration with QuickSwipe's existing systems, allowing them to efficiently manage their customer support operations.
* This article provides an example of how a fictive company in the Credit Card Processing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.