CreditMaster receives thousands of customer queries daily, ranging from credit score inquiries to disputes. The volume of these requests was overwhelming their customer support team, leading to longer response times and decreased customer satisfaction. They needed a solution that could handle the influx of tickets and provide quick, accurate responses.
With Deskhero, CreditMaster was able to automate their ticket management process. The platform's AI capabilities, powered by OpenAI Embeddings, could analyze previous tickets, knowledge base articles, and other relevant data to generate suggested replies. This significantly reduced the time taken to respond to customer queries.
Deskhero's AI also enhanced the search results within the platform. By leveraging the AI's ability to scrape website data and analyze uploaded files like policies and manuals, the customer support team could quickly find relevant information to address customer concerns.
Furthermore, Deskhero's custom fields and structured data lists allowed CreditMaster to categorize and prioritize tickets effectively. This ensured that urgent or high-priority issues were addressed promptly, improving overall customer experience.
By integrating Deskhero into their customer support workflow, CreditMaster was able to significantly improve their response times, handle a larger volume of tickets, and enhance customer satisfaction.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI analyzes previous tickets, knowledge base articles, and other relevant data to generate suggested replies. This reduces the time taken to respond to customer queries.
How does Deskhero enhance search results?
Deskhero's AI can scrape website data and analyze uploaded files like policies and manuals to enhance the search results within the platform.
How does Deskhero help in managing tickets?
Deskhero's custom fields and structured data lists allow for effective categorization and prioritization of tickets, ensuring that urgent or high-priority issues are addressed promptly.
* This article provides an example of how a fictive company in the Credit Scoring industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.