ScoreRight has an extensive knowledge base, including articles, policies, manuals, and presentations. However, finding and sharing relevant information with customers was a challenge for their support team due to the sheer volume of content.
Deskhero's AI capabilities provided a solution to this problem. By leveraging OpenAI Embeddings, the AI could analyze the content of the knowledge base and generate articles from Word, PowerPoint, and PDF files. This made it easier for the support team to find and share relevant information.
The AI also enhanced the search functionality within the platform. It could scrape website data and analyze uploaded files to provide more relevant search results. This reduced the time taken to find information and improved the accuracy of responses.
Deskhero's custom fields and structured data lists also helped ScoreRight categorize their knowledge base effectively. This made it easier for the support team to navigate the knowledge base and find the information they needed.
By using Deskhero, ScoreRight was able to manage their knowledge base more effectively, improving the efficiency of their customer support team and the quality of their responses.
How does Deskhero's AI help manage a knowledge base?
Deskhero's AI can analyze the content of the knowledge base and generate articles from Word, PowerPoint, and PDF files, making it easier to find and share relevant information.
How does Deskhero enhance search functionality?
Deskhero's AI can scrape website data and analyze uploaded files to provide more relevant search results, reducing the time taken to find information and improving the accuracy of responses.
How does Deskhero help categorize a knowledge base?
Deskhero's custom fields and structured data lists help categorize the knowledge base effectively, making it easier to navigate and find the required information.
* This article provides an example of how a fictive company in the Credit Scoring industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
