CrimeTrack Solutions leverages Deskhero's structured data lists and custom fields to organize case information in a systematic manner. This allows investigators to easily access and update case details, enhancing their efficiency.
With Deskhero's advanced AI capabilities, CrimeTrack Solutions is able to analyze previous tickets and knowledge base articles to generate suggested replies. This reduces the time spent on drafting responses and allows investigators to focus more on their cases.
The AI also enhances search results by leveraging OpenAI Embeddings from uploaded files like policies, manuals, and presentations. This enables investigators to quickly find relevant information, speeding up the investigative process.
Deskhero's custom email domains and user groups features allow CrimeTrack Solutions to maintain professional communication with clients. The clients can easily track the progress of their cases through the kanban board feature.
Through the REST API, CrimeTrack Solutions integrates Deskhero with other software tools used in the company, creating a unified platform for all their operations.
How does Deskhero's AI help in case management?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies, reducing the time spent on drafting responses. It also enhances search results by finding relevant content from uploaded files and scraped website data.
Can clients track the progress of their cases?
Yes, Deskhero's kanban board feature allows clients to easily track the progress of their cases.
Can Deskhero be integrated with other software tools?
Yes, through the REST API, Deskhero can be integrated with other software tools used in the company.
* This article provides an example of how a fictive company in the Criminal investigation activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.