InvestigationPro Ltd. uses Deskhero's structured data lists and custom fields to systematically manage case information. This enables investigators to easily access and update case details, enhancing their efficiency.
The agency leverages Deskhero's AI capabilities to analyze previous tickets and knowledge base articles, generating suggested replies. This saves investigators time and allows them to focus more on their cases.
Deskhero's AI also enhances search results by leveraging OpenAI Embeddings from uploaded files like policies, manuals, and presentations. This helps investigators to quickly find relevant information, speeding up the investigative process.
Through Deskhero's custom email domains and user groups, InvestigationPro Ltd. maintains professional communication with clients. Clients can track the progress of their cases through the kanban board feature.
The agency uses Deskhero's REST API to integrate the platform with other software tools they use, creating a unified platform for all their operations.
How does Deskhero's AI improve the investigation process?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies, saving investigators time. It also enhances search results by finding relevant content from uploaded files and scraped website data, helping investigators to find necessary information faster.
Can clients track the progress of their cases?
Yes, clients can track the progress of their cases through Deskhero's kanban board feature.
Can Deskhero be integrated with other software tools?
Yes, through the REST API, Deskhero can be integrated with other software tools used in the agency.
* This article provides an example of how a fictive company in the Criminal investigation activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.