CrisisMaster deals with a high volume of customer queries and requests during crisis situations. They use Deskhero's ticket management system to efficiently handle these requests. The AI capabilities of Deskhero help in automatically categorizing and prioritizing these tickets based on the severity of the crisis and the urgency of the request.
Deskhero's AI also assists in generating suggested replies for the tickets. By leveraging OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data, Deskhero provides relevant and timely responses. This significantly reduces the response time and increases the efficiency of the support team.
The knowledge base feature of Deskhero is used by CrisisMaster to create a repository of information related to various crisis situations. The AI capabilities of Deskhero help in generating articles from Word, PowerPoint, PDF files, and even from scraped website data. This ensures that the most relevant and updated information is available at all times.
Deskhero's comprehensive search bar, enhanced by AI, allows CrisisMaster to quickly find relevant information during a crisis. The search results are improved by using OpenAI embeddings from various sources, ensuring that the most relevant information is presented first.
CrisisMaster also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all the information is available in one place, making it easier for the support team to handle crisis situations.
How does Deskhero's AI help in handling customer queries?
Deskhero's AI leverages OpenAI embeddings from various sources to generate suggested replies for customer queries. This helps in providing relevant and timely responses, thereby increasing the efficiency of the support team.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance the search results. This ensures that the most relevant information is presented first.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API which can be used to integrate the platform with existing systems. This ensures that all the information is available in one place, making it easier to handle customer queries.
* This article provides an example of how a fictive company in the Crisis Communication industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.