SafeGuard Communications handles a large number of customer requests during crisis situations. They use Deskhero's ticket management system to efficiently manage these requests. Deskhero's AI capabilities assist in automatically categorizing and prioritizing these tickets based on the urgency and severity of the crisis.
Deskhero's AI also helps in generating suggested replies for the tickets. By using OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero provides relevant and quick responses. This significantly reduces the response time and enhances the efficiency of the support team.
SafeGuard Communications uses Deskhero's knowledge base feature to create a repository of information related to various crisis situations. Deskhero's AI capabilities assist in generating articles from Word, PowerPoint, PDF files, and even from scraped website data. This ensures that the most relevant and updated information is available at all times.
Deskhero's comprehensive search bar, powered by AI, allows SafeGuard Communications to quickly find relevant information during a crisis. The search results are improved by using OpenAI embeddings from various sources, ensuring that the most relevant information is presented first.
SafeGuard Communications also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all the information is available in one place, making it easier for the support team to handle crisis situations.
How does Deskhero's AI assist in managing customer requests?
Deskhero's AI uses OpenAI embeddings from various sources to automatically categorize and prioritize customer requests based on the urgency and severity of the crisis. It also generates suggested replies for the tickets, thereby reducing the response time and enhancing the efficiency of the support team.
How does Deskhero's AI improve the knowledge base?
Deskhero's AI assists in generating articles for the knowledge base from Word, PowerPoint, PDF files, and even from scraped website data. This ensures that the most relevant and updated information is available in the knowledge base at all times.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API which can be used to integrate the platform with other systems. This ensures that all the information is available in one place, making it easier to handle customer requests.
* This article provides an example of how a fictive company in the Crisis Communication industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.