CrisisShield Consulting, a top-tier crisis communications consulting firm, uses Deskhero to optimize their workflow. The company handles a wide range of crises for their clients, requiring them to manage multiple tasks and information streams simultaneously. To streamline this process, they have implemented Deskhero's advanced AI capabilities.
The AI-powered ticket management system is a crucial tool for CrisisShield. It uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only reduces response times but also ensures that the responses are accurate and relevant to the client's crisis.
Deskhero's AI also enhances the search functionality within the platform. It uses the same embeddings to provide the most relevant search results, enabling the consultants to find the necessary information quickly and efficiently.
Moreover, the AI assists in maintaining and updating CrisisShield's extensive knowledge base. It generates articles from various file types and scrapes data from websites, ensuring that the knowledge base is always up-to-date with the latest information in crisis communication.
Finally, the AI capabilities extend to customizing the user experience. By analyzing the data from user interactions and inquiries, the AI can suggest custom fields and user groups, further streamlining the workflow and improving the team's efficiency. CrisisShield Consulting has found Deskhero's AI capabilities to be a vital asset in their operations.
How does Deskhero's AI optimize the ticket management system?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only reduces response times but also ensures that the responses are accurate and relevant.
How does the AI enhance the search functionality?
The AI uses OpenAI embeddings to provide the most relevant search results, enabling users to find the necessary information quickly and efficiently.
How does the AI assist in maintaining the knowledge base?
The AI generates articles from various file types and scrapes data from websites, ensuring that the knowledge base is always up-to-date with the latest information.
* This article provides an example of how a fictive company in the Crisis Communications Consulting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
