EmergencyLink Solutions, a renowned crisis communications consulting firm, uses Deskhero to manage their vast knowledge base. The company prides itself on its comprehensive repository of crisis management strategies and protocols. However, managing and retrieving relevant information from this extensive database was a challenge until they implemented Deskhero's AI capabilities.
With Deskhero, EmergencyLink Solutions can now automatically generate knowledge base articles from various file types like Word, PowerPoint, and PDF, and even scrape data from relevant websites. This has significantly reduced the time and effort required to maintain the knowledge base.
The AI also enhances the search functionality within the platform. It uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant search results. This has improved the efficiency of the consultants, enabling them to find the necessary information quickly during a crisis.
Moreover, the AI capabilities extend to the ticket management system. The AI suggests replies based on the embeddings from all available data sources, ensuring that the responses are not only quick but also accurate and relevant to the client's crisis.
EmergencyLink Solutions has found Deskhero's AI capabilities to be an invaluable tool in their operations, enhancing their knowledge management and improving their service delivery.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can automatically generate knowledge base articles from various file types like Word, PowerPoint, and PDF, and even scrape data from relevant websites. This significantly reduces the time and effort required to maintain the knowledge base.
How does the AI enhance the search functionality?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant search results. This improves the efficiency of finding necessary information quickly during a crisis.
How does the AI improve the ticket management system?
The AI suggests replies based on the embeddings from all available data sources. This ensures that the responses are not only quick but also accurate and relevant to the client's crisis.
* This article provides an example of how a fictive company in the Crisis Communications Consulting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
