ReLife Reinsurance, a leading provider in the critical illness reinsurance sector, was facing challenges in managing their growing volume of customer queries. The company turned to Deskhero to leverage its advanced AI capabilities for efficient customer support.
With Deskhero, ReLife Reinsurance was able to structure their data lists, manage tickets, and use custom fields to categorize and prioritize queries. The platform's AI capabilities were used to analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies.
The AI also enhanced the search results, making it easier for the support team to find relevant information quickly. This significantly reduced the time taken to respond to customer queries, improving customer satisfaction.
Deskhero's website scraping feature was particularly useful for ReLife Reinsurance. The company could scrape data from relevant sites to keep their knowledge base updated with the latest information in the critical illness reinsurance sector.
Overall, Deskhero's AI capabilities enabled ReLife Reinsurance to provide high-quality, efficient customer support, leading to improved customer retention and loyalty.
How does Deskhero's AI help in generating suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero enhance search results?
Deskhero's AI capabilities enhance search results by using OpenAI Embeddings from various sources to find the most relevant content. This makes it easier for the support team to find the information they need quickly.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows companies to scrape data from relevant websites. This can be used to keep the knowledge base updated with the latest information, enhancing the quality of responses to customer queries.
* This article provides an example of how a fictive company in the Critical Illness Reinsurance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.