SecureHealth Reinsurance, a prominent player in the critical illness reinsurance market, was struggling with managing their extensive knowledge base and resolving customer queries in a timely manner. They turned to Deskhero for a solution.
Deskhero's structured data lists and custom fields helped SecureHealth Reinsurance organize their knowledge base effectively. The platform's AI capabilities were used to analyze the knowledge base articles, previous tickets, and uploaded files to find relevant content.
This content was then used to generate suggested replies for customer queries, reducing the time taken to respond. The AI also enhanced the search results, making it easier for the support team to find the information they needed quickly.
SecureHealth Reinsurance also utilized Deskhero's website scraping feature to keep their knowledge base updated with the latest information in the critical illness reinsurance sector.
By leveraging Deskhero's AI capabilities, SecureHealth Reinsurance was able to manage their knowledge base effectively and resolve customer queries efficiently, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI uses OpenAI Embeddings from knowledge base articles, previous tickets, and uploaded files to find relevant content. This helps in organizing the knowledge base effectively and finding the required information quickly.
How does Deskhero's AI assist in resolving customer queries?
Deskhero's AI generates suggested replies for customer queries by analyzing relevant content from various sources. This reduces the time taken to respond to queries and improves the quality of responses.
What is the advantage of Deskhero's website scraping feature?
Deskhero's website scraping feature allows companies to scrape data from relevant websites, keeping the knowledge base updated with the latest information. This enhances the quality of responses to customer queries and helps in resolving them efficiently.
* This article provides an example of how a fictive company in the Critical Illness Reinsurance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.