Farm Fresh Ltd., a leading crop production company, receives hundreds of customer queries daily. To manage these efficiently, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero suggest replies based on previous tickets, knowledge base articles, and other relevant data, significantly reducing the time taken to respond to customer queries.
The AI-powered search bar of Deskhero has been a game-changer for Farm Fresh. It uses OpenAI Embeddings to find relevant content quickly, enabling the customer support team to provide accurate and timely responses to customer queries.
Farm Fresh also uses Deskhero's knowledge base feature to create a comprehensive repository of information. The AI capabilities of Deskhero generate articles from various sources such as word documents, powerpoint presentations, pdf files, and even the company's website. This has made it easier for the customer support team to find the information they need and for customers to find answers to their queries.
Deskhero's custom email domains and user groups features have helped Farm Fresh organize their customer support team more effectively. They can now categorize and assign tickets to specific teams or individuals, leading to faster response times and increased customer satisfaction.
Finally, the REST API feature of Deskhero has allowed Farm Fresh to integrate the platform with their existing systems, further enhancing the efficiency of their customer support services.
How does the AI suggest replies to customer queries?
Deskhero's AI suggests replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant data. This helps in providing accurate and timely responses to customer queries.
How does the AI generate knowledge base articles?
Deskhero's AI generates knowledge base articles from various sources such as word documents, powerpoint presentations, pdf files, and even your website. This helps in creating a comprehensive and easily accessible knowledge base.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero comes with a REST API feature that allows you to integrate the platform with your existing systems seamlessly.
* This article provides an example of how a fictive company in the Crop Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.