Green Acres Crop Production is a large-scale farming company that deals with numerous customer queries daily. They use Deskhero's ticket management feature to handle these inquiries effectively. The AI capability of Deskhero helps them by suggesting replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data.
The AI-powered search bar feature of Deskhero has significantly improved the efficiency of Green Acres' customer support team. The search bar uses OpenAI Embeddings to find relevant content quickly, reducing the time spent searching for information and increasing the time spent assisting customers.
Green Acres also utilizes Deskhero's knowledge base feature. The AI capabilities of Deskhero generate articles from word, powerpoint, pdf files, and even scrape data from the company's website. This feature has been instrumental in creating a comprehensive and easily accessible knowledge base for both the customer support team and the customers themselves.
Deskhero's custom email domains and user groups features have allowed Green Acres to organize their customer support team better. They can now easily categorize and assign tickets to specific teams or individuals, improving response times and overall customer satisfaction.
Lastly, the REST API feature of Deskhero has enabled Green Acres to integrate the platform with their existing systems seamlessly. This integration has further streamlined their customer support process, making it more efficient and effective.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to find relevant content quickly. It searches through previous tickets, knowledge base articles, uploaded files, and scraped website data to provide the most relevant results.
How does the AI help in generating knowledge base articles?
Deskhero's AI capabilities can generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from your website. This helps in creating a comprehensive and easily accessible knowledge base.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero comes with a REST API feature that allows you to integrate the platform with your existing systems seamlessly.
* This article provides an example of how a fictive company in the Crop Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.