CropMaster receives a high volume of customer queries related to their products and services. To manage these efficiently, they utilize Deskhero's ticket management system. The system's advanced AI capabilities use OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies, significantly speeding up the response time.
CropMaster also takes advantage of Deskhero's custom email domains and user groups features. This allows them to categorize their customer support team based on expertise and assign tickets accordingly, ensuring that each query is handled by the most suitable team member.
The knowledge base feature of Deskhero is extensively used by CropMaster to provide self-help resources to their customers. The AI-enhanced search function makes it easy for customers to find relevant articles and resolve their queries without needing to contact the support team.
CropMaster uses the website scraping feature of Deskhero to stay updated with the latest research and trends in greenhouse crop rotation. This data is used to enhance their knowledge base and improve the accuracy of the AI-suggested replies.
Finally, the REST API of Deskhero allows CropMaster to integrate their customer support system with their website and mobile app, providing a seamless customer support experience.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's knowledge base feature help customers?
Deskhero's knowledge base feature provides a repository of self-help resources that customers can access to resolve their queries. The AI-enhanced search function makes it easy for customers to find relevant articles.
How can Deskhero's features be integrated with a company's website or mobile app?
Deskhero provides a REST API, which can be used to integrate its features with your website or mobile app.
* This article provides an example of how a fictive company in the Crop Selection and Rotation Strategies for Greenhouses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.