GreenGrow receives numerous queries from customers about their crop rotation strategies, greenhouse setup, and other related topics. They use Deskhero's ticket management system to handle these queries efficiently. The advanced AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies, significantly reducing the response time.
GreenGrow also utilizes Deskhero's feature of generating knowledge base articles from Word, PowerPoint, and PDF files. This allows them to quickly create a comprehensive knowledge base from their existing resources, which can be easily accessed by their customers.
The website scraping feature of Deskhero helps GreenGrow to stay updated with the latest research and trends in the field of greenhouse crop rotation. The scraped data is used to enhance the knowledge base and improve the suggested replies provided by the AI.
GreenGrow uses the custom fields feature of Deskhero to categorize their tickets based on the type of query, the crop involved, and other relevant factors. This helps them to handle the tickets more efficiently and provide personalized support to their customers.
Finally, the comprehensive search bar and REST API of Deskhero allow GreenGrow to integrate their customer support system with their website and mobile app, providing a seamless experience to their customers.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero help in creating a knowledge base?
Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files. This allows you to quickly create a comprehensive knowledge base from your existing resources.
How can Deskhero's features be integrated with a company's website or mobile app?
Deskhero provides a comprehensive search bar and a REST API, which can be used to integrate its features with your website or mobile app.
* This article provides an example of how a fictive company in the Crop Selection and Rotation Strategies for Greenhouses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.