OceanicVoyages, a leading cruise line reservation service, faced challenges in managing high volumes of customer queries and complaints. The company turned to Deskhero to leverage its advanced AI capabilities to streamline their customer support process.
With Deskhero, OceanicVoyages was able to implement a structured data list and custom fields to categorize and prioritize customer tickets effectively. This led to improved ticket management and faster resolution times.
The AI capabilities of Deskhero were used to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. This analysis helped generate suggested replies, significantly reducing the time taken by the support team to respond to customer queries.
Deskhero's comprehensive search bar, powered by AI, provided the support team with quick access to relevant information from the knowledge base, further enhancing their efficiency.
Finally, the use of Deskhero's REST API allowed OceanicVoyages to seamlessly integrate the platform with their existing systems, ensuring a smooth transition and minimal disruption to their operations.
How did Deskhero improve the response time of OceanicVoyages' customer support?
Deskhero's AI capabilities analyzed previous tickets and other resources to generate suggested replies, drastically reducing the time taken by the support team to respond to customer queries.
How did Deskhero help in managing customer tickets more effectively?
Deskhero enabled OceanicVoyages to implement a structured data list and custom fields for categorizing and prioritizing customer tickets, leading to improved ticket management.
How did Deskhero's REST API benefit OceanicVoyages?
Deskhero's REST API allowed OceanicVoyages to integrate the platform with their existing systems seamlessly, ensuring a smooth transition and minimal disruption to their operations.
* This article provides an example of how a fictive company in the Cruise line reservation services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.