Voyage Ventures operates a busy helpdesk service, dealing with a wide range of customer queries and issues. To manage this effectively, they use Deskhero's user groups and custom fields features. These allow them to categorize and organize tickets, making it easier for the helpdesk team to handle them.
Deskhero's advanced AI capabilities further enhance this process. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to suggest replies to customer queries. This not only speeds up the response time but also ensures consistency and accuracy in the responses.
Voyage Ventures also uses Deskhero's knowledge base feature, which is powered by AI. The AI can generate articles from various file types and scrape data from the company's website, keeping the knowledge base updated with the latest information.
The AI-enhanced comprehensive search bar allows the helpdesk team to quickly find relevant content, improving their efficiency. The search results are enhanced by the AI, which uses OpenAI embeddings to find the most relevant content.
Through the REST API, Voyage Ventures has integrated Deskhero with their existing systems, making it a seamless part of their operations. The advanced AI capabilities of Deskhero have significantly improved the efficiency and effectiveness of their helpdesk services.
How does the AI suggest replies to customer queries?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to understand the context of each query. It then generates suggested replies based on this understanding.
How does the AI keep the knowledge base updated?
The AI can generate articles from various file types and scrape data from the company's website. This allows it to keep the knowledge base updated with the latest information.
How does the AI enhance the search bar?
The AI uses OpenAI embeddings to understand the context of the search query and find the most relevant content. It then enhances the search results with this content.
* This article provides an example of how a fictive company in the Cruise Ship Operators industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.