Maritime Marvels deals with a wide range of customer queries, from booking inquiries to special requests for onboard services. To manage these effectively, they use Deskhero's kanban board and ticket management features. These allow them to track and manage tickets efficiently.
Deskhero's advanced AI capabilities enhance this process by using OpenAI embeddings from previous tickets, knowledge base articles, and other sources to suggest replies to customer queries. This not only speeds up the response time but also ensures that the responses are accurate and consistent.
Maritime Marvels also uses Deskhero's AI-powered knowledge base feature. The AI can generate articles from various file types and scrape data from the company's website, ensuring that the knowledge base is always updated with the latest information.
The AI-enhanced comprehensive search bar allows the customer support team to quickly find relevant content, improving their efficiency. The search results are enhanced by the AI, which uses OpenAI embeddings to find the most relevant content.
Through the REST API, Maritime Marvels has integrated Deskhero with their existing systems, making it a seamless part of their operations. The advanced AI capabilities of Deskhero have transformed their customer support, making it more efficient and effective.
How does the AI suggest replies to customer queries?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to understand the context of each query. It then generates suggested replies based on this understanding.
How does the AI keep the knowledge base updated?
The AI can generate articles from various file types and scrape data from the company's website. This allows it to keep the knowledge base updated with the latest information.
How does the AI enhance the search bar?
The AI uses OpenAI embeddings to understand the context of the search query and find the most relevant content. It then enhances the search results with this content.
* This article provides an example of how a fictive company in the Cruise Ship Operators industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.