SpiceWorld receives numerous customer queries daily, ranging from product inquiries to cultivation methods. To manage this influx, they utilize Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing response time.
With Deskhero's AI-powered search bar, SpiceWorld's support team can quickly find relevant information from the vast database of previous tickets, knowledge base articles, and uploaded files like policies or manuals. This feature enhances the efficiency and accuracy of their responses.
SpiceWorld also leverages Deskhero's website scraping feature. The AI analyzes the data from their website and uses it to generate suggested replies or enhance search results. This ensures that the most up-to-date information is always available to the support team.
The custom fields feature allows SpiceWorld to categorize tickets based on the type of spice or the nature of the query. This helps in assigning tickets to the right team member, improving the overall efficiency of the support process.
Lastly, SpiceWorld uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer data is centralized, making it easier for the support team to access and manage.
How does Deskhero's AI capabilities help in managing customer queries?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and other data to suggest relevant replies to customer queries. This reduces the response time and improves the accuracy of the responses.
How does the website scraping feature work?
The website scraping feature analyzes the data from your website and uses it to generate suggested replies or enhance search results. This ensures that the most up-to-date information is always available to the support team.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API which allows you to integrate the platform with your existing systems. This ensures that all customer data is centralized and easily accessible.
* This article provides an example of how a fictive company in the Cultivation of spices such as pepper, ginger, turmeric etc. industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
