AromaFields uses Deskhero's AI capabilities to manage the high volume of customer queries they receive daily. The AI analyzes previous tickets and knowledge base articles to suggest relevant replies, reducing the time taken to respond to customers.
The AI-powered comprehensive search bar allows AromaFields' support team to quickly find relevant information from their vast database. This feature not only speeds up the response time but also improves the accuracy of the information provided to the customers.
Deskhero's website scraping feature is another tool that AromaFields finds invaluable. The AI uses the scraped data to generate suggested replies and enhance search results, ensuring the support team always has the most current information.
AromaFields utilizes the custom fields feature to categorize tickets based on the type of spice or the nature of the query. This categorization helps in assigning tickets to the appropriate team member, improving the overall efficiency of the support process.
Finally, AromaFields integrates Deskhero with their existing systems using the platform's REST API. This integration centralizes all customer data, making it easier for the support team to access and manage.
How does Deskhero's AI improve response time to customer queries?
Deskhero's AI analyzes previous tickets, knowledge base articles, and other data to suggest relevant replies to customer queries. This significantly reduces the time taken to respond to customers.
What is the benefit of the website scraping feature?
The website scraping feature allows the AI to use the data from your website to generate suggested replies and enhance search results. This ensures the support team always has the most current information.
How does Deskhero integrate with existing systems?
Deskhero provides a REST API which allows you to integrate the platform with your existing systems. This centralizes all customer data, making it easier for the support team to access and manage.
* This article provides an example of how a fictive company in the Cultivation of spices such as pepper, ginger, turmeric etc. industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.