SugarField Corp. has a large customer base with diverse queries and concerns. Managing these queries manually was inefficient and often resulted in delayed responses and dissatisfied customers.
SugarField Corp. implemented Deskhero to handle their customer support operations. The platform's advanced AI capabilities helped in categorizing and prioritizing customer queries, ensuring that critical issues were addressed promptly.
The AI-powered knowledge base of Deskhero was used to generate informative articles from the company's existing resources like cultivation procedures and product quality guidelines. These articles provided instant answers to common queries, reducing the number of repetitive queries.
Deskhero's AI also suggested responses to customer queries by analyzing past tickets and knowledge base articles. This feature significantly reduced the response time and improved customer satisfaction.
Moreover, the AI-enhanced search bar provided customers with quick and relevant results, making it easier for them to find the information they were looking for. This feature not only improved the customer experience but also reduced the volume of incoming queries.
How did Deskhero improve the customer support efficiency at SugarField Corp.?
Deskhero improved the customer support efficiency at SugarField Corp. by categorizing and prioritizing customer queries, generating informative articles, suggesting responses to queries, and providing quick and relevant search results.
How did Deskhero reduce the number of repetitive queries at SugarField Corp.?
Deskhero reduced the number of repetitive queries by generating informative articles from the company's existing resources and providing instant answers to common queries.
How did Deskhero improve the customer experience at SugarField Corp.?
Deskhero improved the customer experience at SugarField Corp. by providing quick and relevant search results and immediate answers to common queries.
* This article provides an example of how a fictive company in the Cultivation of sugar cane industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
