Sugar cane cultivation is a complex process and SweetCane Inc. often receives numerous queries from their customers regarding their cultivation methods, product quality, and delivery schedules. Managing these queries manually was time-consuming and prone to errors.
SweetCane Inc. implemented Deskhero to manage their customer support tickets. The advanced AI capabilities of Deskhero helped the company to categorize and prioritize the tickets based on their urgency and importance. This resulted in faster resolution times and improved customer satisfaction.
The AI-powered knowledge base of Deskhero was used to generate articles from the company's existing documents like cultivation manuals and product quality reports. These articles were then made available to the customers, reducing the number of repetitive queries.
Deskhero's AI also suggested replies to customer queries by analyzing previous tickets and knowledge base articles. This significantly reduced the workload of the customer support team and allowed them to focus on more complex issues.
Finally, the comprehensive search bar powered by AI helped the customers to find relevant information quickly and easily. This not only improved the customer experience but also reduced the number of incoming queries.
How did Deskhero improve the efficiency of SweetCane Inc.'s customer support?
Deskhero improved the efficiency of SweetCane Inc.'s customer support by categorizing and prioritizing tickets, generating knowledge base articles, suggesting replies to queries, and enhancing the search results.
How did Deskhero reduce the number of repetitive queries at SweetCane Inc.?
Deskhero reduced the number of repetitive queries by generating knowledge base articles from the company's existing documents and making them available to the customers.
How did Deskhero improve the customer experience at SweetCane Inc.?
Deskhero improved the customer experience by providing quick and easy access to relevant information through its AI-powered search bar.
* This article provides an example of how a fictive company in the Cultivation of sugar cane industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.