Smoky Delights receives a high volume of customer queries daily about their meat curing and smoking processes, product availability, and usage instructions. By leveraging Deskhero's AI capabilities, they have managed to automate the process of ticket management. The AI system categorizes and prioritizes tickets based on their urgency and relevance, ensuring that critical issues are addressed promptly.
Deskhero's AI also enhances Smoky Delights' knowledge base by generating articles from uploaded files like policies, manuals, and presentations. This feature has significantly reduced the time spent on manually creating knowledge base articles, allowing the support team to focus more on resolving complex customer issues.
The AI system also uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and scraped website data. This information is then used to generate suggested replies, which has drastically reduced the response time and improved the overall customer experience.
Furthermore, the comprehensive search bar powered by AI has made it easier for the support team to find relevant information quickly. This feature has not only improved the efficiency of the support team but also increased their productivity.
Lastly, the custom fields and user groups features have enabled Smoky Delights to personalize their customer support. They can now provide tailored solutions to different customer groups, enhancing their customer satisfaction.
How does Deskhero's AI system prioritize tickets?
Deskhero's AI system categorizes and prioritizes tickets based on their urgency and relevance. It uses machine learning algorithms to understand the nature of the query and assigns it a priority level accordingly.
How does the AI system generate suggested replies?
The AI system uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and scraped website data. This information is then processed through OpenAI's ChatGPT to generate suggested replies.
How does the comprehensive search bar work?
The comprehensive search bar is powered by AI and uses machine learning algorithms to find relevant information quickly. It searches through all the data available, including tickets, knowledge base articles, and uploaded files.
* This article provides an example of how a fictive company in the Curing and Smoking of Meat industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.