Meat Masters often deals with complex customer queries related to their unique meat curing and smoking techniques. By using Deskhero's AI capabilities, they have been able to automate the process of ticket management. The AI system sorts and prioritizes tickets based on their complexity and importance, ensuring that all issues are addressed in a timely manner.
Deskhero's AI also augments Meat Masters' knowledge base by generating articles from various sources such as word documents, powerpoint presentations, and pdf files. This feature has significantly reduced the manual effort required to create knowledge base articles, freeing up the helpdesk team to deal with more pressing issues.
The AI system also uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This information is then used to generate suggested replies, which has greatly reduced the response time and improved customer satisfaction.
Furthermore, the AI-powered comprehensive search bar has made it easier for the helpdesk team to find relevant information quickly. This feature has not only improved the efficiency of the helpdesk team but also increased their productivity.
Lastly, the custom fields and user groups features have enabled Meat Masters to provide personalized helpdesk services. They can now offer customized solutions to different customer groups, improving their overall customer experience.
How does Deskhero's AI system sort and prioritize tickets?
Deskhero's AI system sorts and prioritizes tickets based on their complexity and importance. It uses machine learning algorithms to understand the nature of the query and assigns it a priority level accordingly.
How does the AI system generate knowledge base articles?
The AI system generates knowledge base articles from various sources such as word documents, powerpoint presentations, and pdf files. It uses natural language processing techniques to understand the content and structure it into a readable format.
How does the comprehensive search bar work?
The comprehensive search bar is powered by AI and uses machine learning algorithms to find relevant information quickly. It searches through all the data available, including tickets, knowledge base articles, and uploaded files.
* This article provides an example of how a fictive company in the Curing and Smoking of Meat industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.