CodeCrafters initially struggled with managing a high volume of support tickets and providing timely responses. With Deskhero's ticket management and kanban board features, they were able to organize and prioritize tickets effectively. The user groups feature allowed them to assign tickets to the right team quickly.
The advanced AI capabilities of Deskhero revolutionized their customer support. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero provided suggested replies to customer queries. This significantly reduced the time taken to respond to tickets and improved the quality of responses.
The knowledge base feature of Deskhero helped CodeCrafters to build a comprehensive repository of solutions to common issues. The AI capabilities further enhanced this by generating articles from Word, PowerPoint, and PDF files. This not only enriched their knowledge base but also saved significant manual effort.
Deskhero's website scraping feature was used to gather relevant information from their own site and other related sites. This data was then processed by the AI to enhance search results and provide more accurate and relevant responses to customer queries.
With the REST API, CodeCrafters integrated Deskhero with their existing systems, ensuring seamless data flow and improved efficiency. The custom fields and custom email domains features allowed them to personalize the platform to their needs.
How has Deskhero's AI capabilities improved the quality of responses?
By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero provides suggested replies to customer queries. These suggestions are based on a vast amount of data, ensuring that the responses are accurate and relevant.
How has the knowledge base feature benefited CodeCrafters?
The knowledge base feature has helped CodeCrafters build a comprehensive repository of solutions. The AI capabilities of Deskhero further enhance this by generating articles from Word, PowerPoint, and PDF files, saving significant manual effort.
How does the website scraping feature work?
Deskhero's website scraping feature gathers relevant information from the company's own site and other related sites. This data is then processed by the AI to enhance search results and provide more accurate and relevant responses to customer queries.
* This article provides an example of how a fictive company in the Custom software development services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
