TechPioneers was struggling with managing their increasing volume of support tickets. Deskhero's ticket management and user groups features helped them to effectively organize, prioritize, and assign tickets.
The advanced AI capabilities of Deskhero provided TechPioneers with suggested replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This greatly improved the quality of their responses and reduced their response time.
Using Deskhero's knowledge base feature, TechPioneers built a comprehensive repository of solutions to common issues. The AI capabilities further enhanced this by generating articles from Word, PowerPoint, and PDF files, enriching their knowledge base and saving significant manual effort.
TechPioneers utilized Deskhero's website scraping feature to gather relevant information from various sources. This data was processed by the AI to enhance search results and provide more accurate and relevant responses to customer queries.
Through the REST API, TechPioneers integrated Deskhero with their existing systems, ensuring seamless data flow. The custom fields and custom email domains features allowed them to customize the platform to their needs.
How has Deskhero's AI capabilities improved the quality of TechPioneers' responses?
Deskhero's AI capabilities provide suggested replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. These suggestions are based on a vast amount of data, ensuring that the responses are accurate and relevant.
How has the knowledge base feature benefited TechPioneers?
The knowledge base feature has helped TechPioneers build a comprehensive repository of solutions. The AI capabilities of Deskhero further enhance this by generating articles from various file types, saving significant manual effort.
How does the website scraping feature work?
Deskhero's website scraping feature gathers relevant information from the company's own site and other related sites. This data is then processed by the AI to enhance search results and provide more accurate and relevant responses to customer queries.
* This article provides an example of how a fictive company in the Custom software development services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
