Granite Masters Ltd. deals with a wide range of queries and issues from their customers. Managing these efficiently was a challenge before they started using Deskhero. The platform's ticket management system and user groups feature allowed them to categorize and assign tickets effectively, improving their response times.
Deskhero's AI capabilities have been a game-changer for Granite Masters Ltd. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has not only sped up the response process but also improved the quality of responses, leading to increased customer satisfaction.
The AI also enhances search results, making it easier for the helpdesk team to find relevant information. This has been particularly helpful in dealing with technical queries that require in-depth knowledge. The team can now quickly access the necessary information, improving their efficiency and effectiveness.
The custom fields and structured data lists features have also proved invaluable in managing customer information. Granite Masters Ltd. can now track and categorize customer interactions, leading to more personalized service and better customer relationship management.
In conclusion, Deskhero's AI capabilities have revolutionized Granite Masters Ltd.'s helpdesk services, leading to improved efficiency, better quality of service, and higher customer satisfaction.
How has Deskhero's AI improved the quality of responses?
Deskhero's AI generates suggested replies using OpenAI Embeddings from various sources. This leads to more accurate and relevant responses, thereby improving the quality.
How does Deskhero's AI enhance the efficiency of the helpdesk team?
The AI enhances search results, making it easier for the helpdesk team to find relevant information. This speeds up the response process and improves the team's efficiency.
How does Deskhero help in managing customer interactions?
Deskhero's custom fields and structured data lists features allow for effective categorization and tracking of customer interactions. This leads to more personalized service and better customer relationship management.
* This article provides an example of how a fictive company in the Cutting of stone industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.