Milk Masters receives numerous customer queries daily regarding their products, farming practices, and delivery schedules. They use Deskhero's ticket management system to handle these queries efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the time taken to respond to each query.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This ensures that urgent queries are addressed promptly. The AI capabilities further enhance this process by predicting the urgency of a ticket based on its content and past data.
Milk Masters has a vast knowledge base, including manuals, policies, and presentations. These documents are uploaded to Deskhero, where the AI capabilities generate embeddings from the content. These embeddings are used to find relevant content when responding to customer queries.
The company also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant industry websites. The AI capabilities analyze this scraped data to provide up-to-date responses to customer queries.
Finally, Milk Masters uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities across their entire customer support infrastructure, further enhancing their efficiency.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to customer queries. This reduces the time taken to find the appropriate response, thereby improving response time.
How does Deskhero's AI capabilities predict the urgency of a ticket?
Deskhero's AI uses embeddings from previous tickets and knowledge base articles to analyze the content of a ticket. Based on this analysis, it predicts the urgency of the ticket.
How does Deskhero's AI capabilities keep the knowledge base updated?
Deskhero's AI analyzes data scraped from relevant industry websites to update the knowledge base. This ensures that the responses to customer queries are always up-to-date.
* This article provides an example of how a fictive company in the Dairy farming industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
