LeatherFur Creations receives numerous customer inquiries daily. To manage these effectively, they use Deskhero's AI capabilities. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and scraped website data to find relevant content and suggest potential replies.
These AI-generated replies not only speed up the response time but also ensure that the responses are accurate and informative. This has led to improved customer satisfaction and increased efficiency of the customer support team.
LeatherFur Creations also uses Deskhero's AI to enhance their knowledge base search. When customers use the search bar, the AI provides the most relevant articles or previously resolved tickets. This self-service capability has reduced the load on the customer service team and improved the overall customer support experience.
Furthermore, LeatherFur Creations uses Deskhero's user groups feature to assign tickets to the appropriate team based on the query type. The AI uses these groups to provide more accurate suggestions and enhance the ticket management process.
By leveraging Deskhero's AI capabilities, LeatherFur Creations has managed to provide superior customer support, reduce response times, and improve the efficiency of their ticket management process.
How does the AI speed up the response time?
The AI uses OpenAI embeddings to find relevant content and suggest potential replies. This reduces the time spent by customer service representatives in crafting responses.
How does the AI use user groups?
The AI uses the user groups to provide more accurate suggestions. This helps in assigning the tickets to the appropriate team based on the query type and enhances the ticket management process.
Can the AI handle different types of queries?
Yes, the AI is capable of handling different types of queries. It uses OpenAI embeddings to understand the context and find the most relevant information to generate a suitable response.
* This article provides an example of how a fictive company in the Leather and Fur Goods Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
