MailMaster receives a high volume of customer queries daily regarding package tracking, delivery status, and other mail-related issues. Managing these queries manually was time-consuming and often led to delayed responses. They turned to Deskhero for a solution.
With Deskhero's ticket management feature, MailMaster could efficiently categorize, assign, and track customer queries. The kanban board provided a visual overview of all ongoing customer interactions, making it easier to manage and prioritize tasks.
Deskhero's advanced AI capabilities were a game-changer for MailMaster. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times.
The AI-enhanced comprehensive search bar made it easy for the support team to find relevant information quickly. This feature was particularly useful in handling complex queries that required referencing multiple sources.
Overall, Deskhero's AI capabilities have greatly improved MailMaster's customer support efficiency and response times, leading to increased customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies to customer queries. This reduces the time spent by support staff on crafting responses.
Can Deskhero handle complex queries?
Yes, Deskhero's comprehensive search bar, powered by AI, can quickly find relevant information from multiple sources to handle complex queries.
Does Deskhero's kanban board support task prioritization?
Yes, Deskhero's kanban board provides a visual overview of all ongoing customer interactions, making it easier to manage and prioritize tasks.
* This article provides an example of how a fictive company in the Mail Processing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.