ProEquip Services was facing challenges in managing a growing volume of customer support tickets. The company decided to implement Deskhero to enhance their ticket management system and improve their service quality.
Deskhero's AI capabilities were harnessed to analyze OpenAI embeddings from previous tickets, knowledge base articles, and other resources. This enabled the AI to understand the context and content of new tickets more accurately and quickly.
The AI system then used this information to suggest replies to customer support agents, significantly reducing the time taken to respond to each ticket. This led to improved response times and higher customer satisfaction.
In addition, the AI-enhanced search results provided by Deskhero allowed ProEquip's customers to find solutions to their problems more easily on the company's self-service portal. This reduced the number of tickets raised, allowing the support team to focus on more complex issues.
By leveraging Deskhero's advanced AI capabilities, ProEquip Services has significantly improved its ticket management system, leading to more efficient operations and happier customers.
How has Deskhero's AI improved ProEquip's ticket management system?
Deskhero's AI analyzes OpenAI embeddings from previous tickets and other resources to understand the context and content of new tickets quickly. It then suggests replies to customer support agents, reducing response times and improving customer satisfaction.
How does Deskhero's AI-enhanced search results benefit ProEquip's customers?
Deskhero's AI-enhanced search results allow ProEquip's customers to find solutions to their problems more easily on the company's self-service portal, reducing the need to raise a ticket.
What resources does Deskhero's AI use to understand the context and content of tickets?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to understand the context and content of new tickets.
* This article provides an example of how a fictive company in the Maintenance and repair of industrial equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
