IndusTech Solutions was struggling with managing a high volume of customer queries about equipment troubleshooting and maintenance. The company turned to Deskhero to streamline their helpdesk services and improve response times.
Deskhero's AI capabilities were put to work by leveraging OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This enabled the system to find relevant content quickly and efficiently.
The AI-powered system then used this information to generate suggested replies for customer support agents, significantly reducing the time spent on each ticket. This not only improved the efficiency of the support team but also enhanced customer satisfaction with faster, more accurate responses.
Furthermore, the AI-enhanced search results provided by Deskhero allowed IndusTech's customers to find solutions to their problems more easily on the company's self-service portal. This reduced the number of tickets raised, freeing up the support team to focus on more complex issues.
Overall, Deskhero's advanced AI capabilities have transformed IndusTech's customer support operations, making them more efficient and effective.
How has Deskhero improved the efficiency of IndusTech's customer support?
Deskhero's AI capabilities have significantly reduced the time spent on each ticket by generating suggested replies for customer support agents. It has also improved the self-service experience for customers, reducing the number of tickets raised.
How does Deskhero's AI find relevant content?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content quickly and efficiently.
How has Deskhero enhanced the self-service experience for IndusTech's customers?
Deskhero's AI-enhanced search results have made it easier for customers to find solutions to their problems on IndusTech's self-service portal, reducing the need to raise a ticket.
* This article provides an example of how a fictive company in the Maintenance and repair of industrial equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.