VehiFix Inc. receives a multitude of customer queries every day, which were previously managed manually. This process was labor-intensive and often resulted in delayed responses. By implementing Deskhero, VehiFix Inc. has been able to automate this process. The platform's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, significantly improving response times.
Deskhero's AI capabilities have also enhanced the search functionality on VehiFix Inc.'s customer support platform. When customers search for information, the AI system uses the OpenAI Embeddings to find the most relevant content from the company's extensive knowledge base and present it to the customer. This has greatly improved the customer experience by providing them with accurate and useful information promptly.
Furthermore, Deskhero's AI capabilities have enabled VehiFix Inc. to continually update and expand its knowledge base. The AI system can generate knowledge base articles from various sources such as word documents, powerpoint presentations, pdf files, and even scrape data from the company's website. This has eliminated the need for manual updates, saving the company valuable time and resources.
By using Deskhero's custom fields and user groups features, VehiFix Inc. has been able to categorize and manage customer queries more effectively. Queries can be grouped based on similarity and assigned to the appropriate team, enhancing the efficiency of their customer support services.
Overall, the implementation of Deskhero and its advanced AI capabilities has revolutionized VehiFix Inc.'s customer support operations. The company can now respond to customer queries more quickly and accurately, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This enables the system to understand the context of the query and provide the most relevant response.
How does Deskhero enhance search results?
Deskhero's AI system uses the OpenAI Embeddings to find the most relevant content from the company's knowledge base when a customer searches for information. This ensures that customers receive accurate and helpful information quickly.
How does Deskhero help to improve the knowledge base?
Deskhero's AI system can generate knowledge base articles from various sources such as word documents, powerpoint presentations, pdf files, and even scrape data from the company's website. This allows the company to continually update and expand its knowledge base without the need for manual work.
* This article provides an example of how a fictive company in the Maintenance and repair of motor vehicle suspensions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
