TankTech Solutions receives numerous customer inquiries daily, ranging from simple questions about service availability to complex technical issues related to tank components. To manage these inquiries effectively, TankTech uses Deskhero's AI-powered ticket management system. The AI system leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies, reducing response times and improving customer satisfaction.
Deskhero's AI capabilities also enhance the search functionality on TankTech's customer support portal. When customers search for information, the AI system uses embeddings from the knowledge base, previous tickets, and scraped website data to generate comprehensive and accurate search results. This feature has reduced the number of support tickets, as customers can find the information they need more easily.
In addition, TankTech uses Deskhero's AI to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This feature has significantly reduced the time and effort required to maintain the knowledge base, allowing TankTech to provide up-to-date and accurate information to its customers.
Furthermore, TankTech uses Deskhero's REST API to integrate the platform with its existing systems, ensuring seamless data exchange and workflow continuity. The API also allows TankTech to customize the platform according to its specific needs, enhancing its overall efficiency.
Overall, Deskhero's advanced AI capabilities have transformed TankTech's customer support operations, improving efficiency, reducing costs, and enhancing customer satisfaction.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies to customer inquiries. It also enhances the search functionality on the customer support portal, providing comprehensive and accurate search results. These features reduce response times, decrease the number of support tickets, and improve customer satisfaction.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This feature reduces the time and effort required to maintain the knowledge base, ensuring that customers always have access to up-to-date and accurate information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems. This ensures smooth data exchange and workflow continuity. The API also allows for customization of the platform according to specific needs.
* This article provides an example of how a fictive company in the Maintenance & Repair of Tanks & Tank Components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.