ShieldPro deals with a large number of customer inquiries and support tickets every day. To manage these effectively, the company uses Deskhero's AI-powered ticket management system. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies. This has significantly improved response times and ensured that customers receive accurate and helpful information.
ShieldPro also uses Deskhero's AI capabilities to enhance the search functionality on its customer support portal. The AI system uses embeddings from the knowledge base, previous tickets, and scraped website data to provide comprehensive and accurate search results. This has led to a substantial reduction in the number of support tickets, as customers can find the information they need more easily.
In addition, ShieldPro leverages Deskhero's AI to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This has greatly reduced the time and effort required to maintain the knowledge base, ensuring that it is always up-to-date and accurate.
Furthermore, ShieldPro uses Deskhero's REST API to integrate the platform with its existing systems. This ensures seamless data exchange and continuity of workflows. The API also enables ShieldPro to customize the platform to suit its specific needs, further enhancing its efficiency.
Overall, Deskhero's advanced AI capabilities have revolutionized ShieldPro's customer support operations, leading to improved efficiency, reduced costs, and increased customer satisfaction.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies to customer inquiries. This improves response times and ensures that customers receive accurate and helpful information. The AI also enhances the search functionality on the customer support portal, leading to a reduction in the number of support tickets.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This reduces the time and effort required to maintain the knowledge base, ensuring that it is always up-to-date and accurate.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems. This ensures smooth data exchange and continuity of workflows. The API also allows for customization of the platform according to specific needs.
* This article provides an example of how a fictive company in the Maintenance & Repair of Tanks & Tank Components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.