HarborMaster Ship Maintenance handles a large volume of service requests daily. By using Deskhero's advanced AI capabilities, they have been able to manage these requests more efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies, significantly reducing the time spent on each ticket.
Deskhero's AI-powered search bar has also been a valuable tool for HarborMaster's support team. It provides the most relevant results when searching for a specific issue, reducing the time spent searching for information and increasing productivity.
HarborMaster has also taken advantage of Deskhero's ability to generate knowledge base articles from various file types and scrape data from websites. This has allowed them to build a comprehensive knowledge base without spending hours manually creating articles.
Deskhero's custom fields and user groups have also been beneficial for HarborMaster. They can create custom fields for specific types of service requests and assign tickets to specific user groups based on the nature of the request. This has improved the organization and prioritization of tickets.
Overall, by leveraging Deskhero's advanced AI capabilities, HarborMaster Ship Maintenance has been able to provide faster and more efficient customer support.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When you search for a specific issue in Deskhero, the AI uses the embeddings to provide the most relevant results. This reduces the time spent searching for information.
Can Deskhero's AI generate knowledge base articles from any type of file?
Yes, Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from websites.
* This article provides an example of how a fictive company in the Maintenance and repair services related to water transport activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
