AquaFix Marine Services receives hundreds of service requests daily. With Deskhero's advanced AI capabilities, they can manage these tickets efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing the time spent on each ticket.
Deskhero's AI also enhances the search results in the platform. When AquaFix's support team searches for a specific issue, the AI uses the embeddings to provide the most relevant results. This feature has reduced the time spent searching for information and increased the team's productivity.
The AI's ability to generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from websites has been a game-changer for AquaFix. It has allowed them to build a comprehensive knowledge base without spending hours manually creating articles.
Deskhero's custom fields and user groups features have also been beneficial for AquaFix. They can create custom fields for specific types of service requests and assign tickets to specific user groups based on the nature of the request. This has improved the organization and prioritization of tickets.
Overall, Deskhero's advanced AI capabilities have enabled AquaFix Marine Services to provide faster and more efficient customer support.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When you search for a specific issue in Deskhero, the AI uses the embeddings to provide the most relevant results. This reduces the time spent searching for information.
Can Deskhero's AI generate knowledge base articles from any type of file?
Yes, Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from websites.
* This article provides an example of how a fictive company in the Maintenance and repair services related to water transport activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
