PrimeCasings Ltd. deals with a high volume of customer inquiries daily about their products' specifications, usage, and safety measures. Manual management of these tickets was labor-intensive and error-prone. With Deskhero, the company automated the ticket management process, significantly improving response times and customer satisfaction.
Deskhero's advanced AI capabilities allow PrimeCasings Ltd. to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. The AI uses this information to find relevant content and generate suggested replies, reducing the burden on customer service representatives and ensuring accurate responses.
The comprehensive search bar offered by Deskhero, powered by AI, has greatly enhanced the efficiency of PrimeCasings Ltd.'s customer support team. The AI-enhanced search results enable the team to swiftly find relevant information from the extensive database of previous tickets, knowledge base articles, and other resources.
Furthermore, PrimeCasings Ltd. uses Deskhero's REST API to integrate its customer support operations with other business applications. This integration provides the company with a holistic view of customer interactions across different platforms, leading to more personalized customer service.
Overall, Deskhero's advanced AI capabilities have revolutionized PrimeCasings Ltd.'s customer support operations, leading to improved efficiency, reduced costs, and increased customer satisfaction.
How does Deskhero's AI capabilities enhance ticket management?
Deskhero's AI capabilities automate the ticket management process by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources. This automation improves response times and ensures accurate replies.
How does Deskhero improve search results?
Deskhero uses advanced AI to improve search results. The AI finds relevant content from the extensive database of previous tickets, knowledge base articles, and other resources, enabling swift and efficient information retrieval.
What are the benefits of integrating Deskhero with other business applications?
By integrating Deskhero with other business applications, PrimeCasings Ltd. can have a holistic view of customer interactions across different platforms. This integration leads to more personalized customer service.
* This article provides an example of how a fictive company in the Manufacture of ammunition components such as bullets, casings, primers, wads, etc. industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.