AmmoComponents Corp. receives a large number of customer queries daily regarding their products' specifications, usage, and safety measures. Managing these tickets manually was inefficient and prone to errors. By using Deskhero, the company automated the ticket management process, significantly reducing response times and improving customer satisfaction.
With Deskhero's advanced AI capabilities, AmmoComponents Corp. can leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature allows the AI to find relevant content and generate suggested replies, reducing the workload on customer service representatives and ensuring consistent, accurate responses.
Deskhero's comprehensive search bar, powered by AI, has significantly improved the efficiency of AmmoComponents Corp.'s customer support team. The AI-enhanced search results enable the team to quickly find relevant information from the vast database of previous tickets, knowledge base articles, and other resources.
Additionally, AmmoComponents Corp. uses Deskhero's REST API to integrate its customer support operations with other business applications. This integration allows the company to have a unified view of customer interactions across different platforms, leading to more personalized customer service.
Overall, Deskhero's advanced AI capabilities have transformed AmmoComponents Corp.'s customer support operations, resulting in improved efficiency, reduced costs, and enhanced customer satisfaction.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities automate the ticket management process by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources. This automation reduces response times and ensures consistent, accurate replies.
How does Deskhero enhance search results?
Deskhero uses advanced AI to enhance search results. The AI finds relevant content from the vast database of previous tickets, knowledge base articles, and other resources, enabling quick and efficient information retrieval.
What benefits does AmmoComponents Corp. get from integrating Deskhero with other business applications?
By integrating Deskhero with other business applications, AmmoComponents Corp. can have a unified view of customer interactions across different platforms. This integration leads to more personalized customer service.
* This article provides an example of how a fictive company in the Manufacture of ammunition components such as bullets, casings, primers, wads, etc. industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
