Elegant Floors Inc. has a vast repository of information in the form of policies, manuals, presentations, and website data. With Deskhero's AI capabilities, they are able to convert this information into structured knowledge base articles. The AI uses OpenAI Embeddings to understand the content and generate articles, making the process efficient and accurate.
The company also uses Deskhero's AI to improve the searchability of their knowledge base. The AI enhances the search function by finding relevant content from the knowledge base, uploaded files, and scraped website data. This has made it easier for both customers and support agents to find the information they need.
Additionally, Elegant Floors Inc. uses Deskhero's custom fields feature to categorize their knowledge base articles. They have created custom fields based on the type of flooring, installation process, and maintenance tips, making the knowledge base more organized and user-friendly.
Furthermore, the company uses Deskhero's REST API to integrate their knowledge base with other systems. This has enabled them to provide consistent information across all platforms, improving their customer service.
Overall, Deskhero's AI capabilities have enabled Elegant Floors Inc. to enhance their knowledge base, making it more organized, searchable, and user-friendly.
How does Deskhero's AI help in generating knowledge base articles?
Deskhero's AI uses OpenAI Embeddings to understand the content of various sources like policies, manuals, presentations, and website data. It then generates structured knowledge base articles from this content, making the process efficient and accurate.
How does Deskhero's AI improve the searchability of the knowledge base?
Deskhero's AI improves the searchability of the knowledge base by finding relevant content from the knowledge base, uploaded files, and scraped website data. This makes it easier for users to find the information they need.
How does Elegant Floors Inc. use Deskhero's custom fields feature?
Elegant Floors Inc. uses Deskhero's custom fields feature to categorize their knowledge base articles. They have created custom fields based on the type of flooring, installation process, and maintenance tips, making the knowledge base more organized and user-friendly.
* This article provides an example of how a fictive company in the Manufacture and installation services for parquet floors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
