Flooring Masters receives numerous customer queries daily about their services. With Deskhero's AI-powered ticket management system, they are able to handle these queries efficiently. The AI uses OpenAI Embeddings from previous tickets to understand the context of new queries, enabling quick and accurate ticket classification.
The company also uses Deskhero's AI to generate suggested replies for customer queries. By analyzing previous tickets and knowledge base articles, the AI suggests appropriate responses, reducing the response time and improving customer satisfaction.
Furthermore, Flooring Masters uses Deskhero's comprehensive search bar, enhanced by AI, to quickly find relevant information. The AI uses OpenAI Embeddings to find content from their knowledge base, uploaded files, and scraped website data, improving the search results and saving time for support agents.
In addition, the company uses Deskhero's user groups feature to segment their customers based on their needs. This allows them to provide personalized support, further enhancing customer satisfaction.
Overall, Deskhero's AI capabilities have helped Flooring Masters improve the efficiency of their customer support, resulting in improved customer satisfaction and productivity.
How does Deskhero's AI help Flooring Masters in ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets to understand the context of new queries. This enables quick and accurate ticket classification, helping Flooring Masters handle customer queries efficiently.
How does Deskhero's AI generate suggested replies?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies for customer queries. This reduces the response time and improves customer satisfaction.
How does Deskhero's AI enhance the search function?
Deskhero's AI enhances the search function by using OpenAI Embeddings to find relevant content from the knowledge base, uploaded files, and scraped website data. This improves the search results and saves time for support agents.
* This article provides an example of how a fictive company in the Manufacture and installation services for parquet floors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.