Tailored Trends receives a high volume of customer inquiries regarding order status, product specifications, and customization options. With Deskhero's advanced AI capabilities, the company has been able to automate responses to common queries, reducing the workload on their customer service team and improving response times.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, which has led to more accurate and helpful responses to customer inquiries.
Deskhero's comprehensive search bar, powered by AI, has also enhanced the self-service capabilities of Tailored Trends' customers. By providing more relevant search results, customers can often find the information they need without having to contact customer support.
Furthermore, the AI-powered ticket management system has improved the efficiency of the customer service team. By automatically categorizing and prioritizing tickets based on their content, the team can focus on resolving the most urgent and complex issues first.
Finally, the AI's ability to learn from past interactions has made the system more intelligent over time. This has resulted in continuous improvement in the quality of automated responses and search results.
How does Deskhero's AI improve response times?
Deskhero's AI automates responses to common queries by leveraging OpenAI Embeddings from previous tickets and other resources. This reduces the workload on the customer service team and allows them to respond more quickly to inquiries.
How does the AI-powered search bar enhance self-service?
The AI-powered search bar provides more relevant search results, enabling customers to find the information they need without having to contact customer support.
How does the AI-powered ticket management system improve efficiency?
The AI-powered ticket management system automatically categorizes and prioritizes tickets based on their content. This allows the customer service team to focus on resolving the most urgent and complex issues first, improving their efficiency.
* This article provides an example of how a fictive company in the Manufacture of Apparel and Other Finished Products Made from Fabrics and Similar Materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
