Fabric Fusion frequently deals with complex customer inquiries related to product usage, maintenance, and troubleshooting. Using Deskhero's advanced AI capabilities, the company has managed to automate responses to these inquiries, significantly reducing the burden on their helpdesk team and improving customer satisfaction.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, leading to more precise and useful responses to customer inquiries.
Deskhero's AI-powered search bar has also improved the self-help capabilities of Fabric Fusion's customers. By delivering more relevant search results, customers can often find the solutions they need without having to contact the helpdesk.
In addition, the AI-powered ticket management system has increased the productivity of the helpdesk team. By automatically sorting and prioritizing tickets based on their content, the team can concentrate on resolving the most critical and complicated issues first.
Lastly, the AI's ability to learn from past interactions has made the system smarter over time. This has resulted in ongoing improvement in the quality of automated responses and search results.
How does Deskhero's AI improve the accuracy of responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other resources to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, leading to more precise and useful responses to customer inquiries.
How does the AI-powered search bar improve self-help capabilities?
The AI-powered search bar delivers more relevant search results, enabling customers to find the solutions they need without having to contact the helpdesk.
How does the AI-powered ticket management system increase productivity?
The AI-powered ticket management system automatically sorts and prioritizes tickets based on their content. This allows the helpdesk team to concentrate on resolving the most critical and complicated issues first, increasing their productivity.
* This article provides an example of how a fictive company in the Manufacture of Apparel and Other Finished Products Made from Fabrics and Similar Materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
