Atomic Precision Ltd. uses Deskhero's AI capabilities to manage customer queries and complaints more effectively. The AI system leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, drastically reducing the response time and improving customer satisfaction.
The company also utilizes Deskhero's comprehensive search bar powered by AI for quick and accurate information retrieval. This feature allows the support team to find solutions to customer issues in a timely manner, thereby enhancing the overall customer experience.
Deskhero's AI-powered knowledge base is another key tool for Atomic Precision Ltd. It generates articles from Word, PowerPoint, PDF files, and even scrapes data from the company's website. This feature ensures that the support team always has up-to-date and relevant information at their fingertips.
Furthermore, the REST API provided by Deskhero allows Atomic Precision Ltd. to integrate the platform with their existing systems, ensuring seamless data flow and improved operational efficiency.
Overall, Deskhero's advanced AI capabilities have enabled Atomic Precision Ltd. to significantly improve their customer support services, leading to higher customer satisfaction and retention rates.
How does Deskhero's AI system improve the response time?
Deskhero's AI system uses OpenAI embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This content is then used to generate suggested replies, which significantly reduces the time taken to respond to customer queries.
How does the AI-powered search bar work?
The AI-powered search bar uses advanced algorithms to quickly and accurately retrieve information from the system's database. This allows the support team to find solutions to customer issues in a timely manner.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, ensuring seamless data flow and improved operational efficiency.
* This article provides an example of how a fictive company in the Manufacture of atomic clocks and watches industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.