Quantum Timekeepers Inc. uses Deskhero's AI capabilities to create a dynamic and up-to-date knowledge base. The AI system generates articles from Word, PowerPoint, PDF files, and even scrapes data from the company's website. This ensures that the support team always has the most recent and relevant information available.
The company also leverages Deskhero's AI-powered search bar for quick and accurate information retrieval. This feature allows the support team to find solutions to customer issues promptly, thereby improving the overall customer experience.
Deskhero's AI system also uses OpenAI embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This content is then used to generate suggested replies, which significantly reduces the time taken to respond to customer queries and improves customer satisfaction.
Moreover, the REST API provided by Deskhero allows Quantum Timekeepers Inc. to integrate the platform with their existing systems, ensuring seamless data flow and improved operational efficiency.
Overall, Deskhero's advanced AI capabilities have enabled Quantum Timekeepers Inc. to significantly improve their knowledge management and customer support services, leading to higher customer satisfaction and retention rates.
How does Deskhero's AI system help in creating a dynamic knowledge base?
Deskhero's AI system generates articles for the knowledge base from Word, PowerPoint, PDF files, and even scrapes data from the company's website. This ensures that the support team always has the most recent and relevant information available.
How does the AI-powered search bar improve customer experience?
The AI-powered search bar uses advanced algorithms to quickly and accurately retrieve information from the system's database. This allows the support team to find solutions to customer issues promptly, thereby improving the overall customer experience.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, ensuring seamless data flow and improved operational efficiency.
* This article provides an example of how a fictive company in the Manufacture of atomic clocks and watches industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
