Cake Creations receives numerous customer queries and orders daily. To manage these effectively, the company uses Deskhero's ticket management system. The system uses AI to categorize tickets based on their content, ensuring efficient handling and prompt resolution.
The company also utilizes Deskhero's AI capabilities to generate knowledge base articles from various sources such as word documents, powerpoint presentations, pdf files, and scraped website data. This feature enables Cake Creations to build a robust knowledge base with minimal manual effort.
Deskhero's AI-powered search bar is another feature that Cake Creations finds extremely useful. The search bar uses OpenAI Embeddings from previous tickets and knowledge base articles to deliver highly relevant search results, enabling the support team to find necessary information swiftly.
Moreover, Cake Creations uses Deskhero's AI to suggest replies to customer queries. By analyzing previous tickets and knowledge base articles, the AI generates accurate and helpful responses, reducing the time spent by the support team on each ticket.
In summary, Deskhero's advanced AI capabilities have helped Cake Creations to significantly enhance their customer service efficiency and quality.
How does the AI categorize tickets at Cake Creations?
The AI analyzes the content of the tickets and categorizes them based on their nature. This ensures that the tickets are directed to the right department for resolution.
How does Cake Creations create their knowledge base?
Cake Creations uses Deskhero's AI capabilities to generate knowledge base articles from various sources like word documents, powerpoint presentations, pdf files, and scraped website data.
How does the AI-powered search bar work at Cake Creations?
The search bar uses OpenAI Embeddings from previous tickets and knowledge base articles to provide highly relevant search results. This makes it easier for the support team to find the information they need quickly.
* This article provides an example of how a fictive company in the Manufacture of bakery and cakes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.